Refund & Return Policy
Last updated: 30 July 2026
1. Return Eligibility
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Returns are accepted within 3 days of delivery.
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The product must be unused, unwashed, unworn, and in its original packaging with all tags intact.
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Products purchased during sales, promotional offers, or at discounted prices are not eligible for return or refund, unless received in a damaged or defective condition.
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Jewellery, accessories, and other hygiene-sensitive items are non-returnable, unless they are defective or an incorrect item was delivered.
2. How to Initiate a Return
To request a return:
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Email us at talbiyacollection97@gmail.com or call +91 81789 23127 within 3 days of receiving your order.
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Share your Order ID, reason for the return, and clear photos or videos of the product.
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Once your request is approved, we will arrange a pickup (where available) or provide return shipping instructions.
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Returned products will undergo a quality inspection after they reach our facility.
3. Refund Process
Once the returned product passes our quality inspection:
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Prepaid Orders: Refunds will be credited to the original payment method within 7–10 business days.
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Cash on Delivery (COD) Orders: Refunds will be processed through bank transfer. You may be asked to provide your bank account details.
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Original shipping charges are non-refundable, unless the return is due to an incorrect, damaged, or defective product sent by us.
4. Exchanges
We currently do not offer direct exchanges.
If you require a different size, colour, or product, please return the original item (if eligible) and place a new order through our website.
5. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product:
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Notify us within 48 hours of delivery.
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Share clear photos or a short video showing the issue.
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After verification, we will arrange a free return pickup (where available) and provide either a replacement or a full refund.
6. Order Cancellation
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Orders may be cancelled within 24 hours of placement, provided they have not been shipped.
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Once an order has been shipped, cancellation is not possible. You may request a return after delivery if the order meets our return policy.
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For Cash on Delivery (COD) orders cancelled after dispatch or repeatedly refused at delivery, applicable shipping charges may be deducted or future COD orders may be restricted.
7. Contact Us
For any return, refund, or cancellation-related queries, please contact us:
Talbiya Collection
Email: talbiyacollection97@gmail.com
Phone: +91 81789 23127
Address:
Ali Masjid, Near New Seelampur Phase II, Phase 2, Block G, Seelampur, Delhi – 110053
Customer Support Hours:
Monday – Friday: 12:00 PM – 9:00 PM